Privacy Policy

Last Updated: September 10, 2026

SOLVD is committed to protecting your privacy and safeguarding your Personal Information. This Privacy Policy explains how SOLVD collects, uses, stores, protects, and shares information when you access or use our website, products, services, applications, and related platforms. Please read this Privacy Policy carefully to understand our practices regarding your Personal Information.

Note: This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal requirements, or services. We encourage you to review this Privacy Policy periodically. Where required by applicable law, we will provide appropriate notice of material changes. By accessing or using the SOLVD website or services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will obtain your consent before processing your Personal Information for the relevant purposes.

1. Collection of Personal Information and Other Information

SOLVD collects information that is reasonably necessary to provide, maintain, improve, and secure our services. Depending on how you interact with SOLVD, we may collect information including: • Full name • Email address • Mobile or telephone number • Billing and shipping address, where applicable • Account login information • Company or organization information • Information relating to products or services you request, purchase, or use • Communications and correspondence with SOLVD • Feedback, reviews, survey responses, or other information you voluntarily provide • IP address • Browser type and version • Device information • Operating system • Language preferences • Website usage information • URLs referring you to or from our website • Date and time of access • Other information necessary to provide or improve our services We do not sell your Personal Information to third parties. We may automatically collect certain information about how you use our website and services. This information may be used for analytics, security, troubleshooting, service improvement, and understanding general user behaviour. Such information may be analysed in aggregated or anonymized form and may include browser information, device information, IP address, pages visited, referring URLs, and interactions with our website. Payment Information Where payments are processed through third-party payment service providers, your payment information may be transmitted directly to the relevant payment gateway, payment processor, bank, or financial institution. SOLVD does not intend to store complete credit card, debit card, banking, or other sensitive payment credentials on its own servers unless specifically stated otherwise.

2. Account Registration

Certain SOLVD services or features may require you to create an account. During registration, we may request information such as your name, email address, mobile number, company information, and password. You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account. You should not share your password or login credentials with unauthorized persons. If you believe your account has been compromised, please contact SOLVD immediately and change your password where applicable.

3. Technologies Used to Improve Your Experience

SOLVD may use technologies such as cookies, web beacons, pixels, tracking links, analytics tools, and similar technologies to understand how users interact with our website and services. These technologies may help us: • Remember your preferences • Maintain your session • Improve website functionality • Understand website traffic and usage • Measure the effectiveness of communications and campaigns • Provide relevant content • Improve security • Detect fraudulent or unauthorized activity • Improve the overall user experience Cookies Cookies are small data files stored on your device when you visit a website. SOLVD may use session cookies and, where applicable, persistent cookies to provide website functionality, remember preferences, analyse usage, and improve our services. Most browsers allow you to control or disable cookies through their settings. However, disabling certain cookies may affect the functionality or availability of some features of our website. Web Beacons and Tracking Technologies SOLVD and its service providers may use web beacons, pixels, tracking links, and similar technologies to understand interactions with our website, emails, advertisements, and other communications. These technologies may help us measure engagement, improve our services, understand campaign performance, and provide more relevant communications.

4. Use of Personal Information

SOLVD may use Personal Information for purposes including: • Providing and administering our products and services • Processing requests, purchases, payments, or transactions • Creating and managing user accounts • Providing customer support • Responding to questions, requests, and communications • Communicating service-related information • Improving our website, products, and services • Personalizing your experience • Understanding user preferences and behavior • Conducting analytics and research • Detecting, preventing, and investigating fraud, abuse, security incidents, or unlawful activities • Maintaining the security and integrity of our systems • Resolving disputes • Enforcing our Terms and Conditions and other policies • Complying with applicable laws, regulations, legal processes, or government requests • Sending information about products, services, updates, offers, or events where permitted by law • Performing other purposes disclosed to you at the time information is collected We may combine information collected from different interactions with SOLVD where reasonably necessary for the purposes described in this Privacy Policy.

5. Communications and Marketing

Marketing Emails If you provide your email address and consent where required, SOLVD may send you newsletters, product information, service updates, educational content, surveys, promotional communications, or information about events and offers. You may opt out of promotional emails at any time by using the unsubscribe mechanism provided in the relevant communication. Please note that even if you opt out of promotional communications, we may continue to send essential service-related communications, such as account notifications, transaction confirmations, security alerts, or important changes to our services. SMS and Other Electronic Communications Where permitted by applicable law and with your consent where required, SOLVD may communicate with you through SMS, WhatsApp, or other electronic communication channels for service-related or promotional purposes. You may opt out of promotional communications where an applicable opt-out mechanism is provided. Standard messaging or data charges imposed by your telecommunications provider may apply. Telephone Communications Where you provide your telephone number, SOLVD may contact you regarding your account, services, customer support requests, transactions, or other communications for which contact by telephone is appropriate. Promotional calls will be made in accordance with applicable laws and consent requirements.

6. Customized Services

SOLVD may use information you provide to customize and improve your experience. For example, we may use your preferences, interactions, account information, or usage patterns to: • Recommend relevant products or services • Display relevant content • Improve navigation and functionality • Provide more personalized customer support • Customize communications Where required by applicable law, we will provide appropriate choices regarding such processing.

7. Surveys, Promotions, and Special Events

From time to time, SOLVD may conduct surveys, contests, promotions, events, or other activities. Participation may require you to provide certain Personal Information. Specific terms or privacy notices may apply to particular promotions, surveys, or events. We encourage you to review those terms before participating.

8. Employment-Related Information

If you provide Personal Information to SOLVD in connection with employment opportunities, including resumes, applications, qualifications, or other recruitment information, we may use that information to: • Evaluate your application • Contact you regarding employment opportunities • Conduct recruitment and selection activities • Verify information where legally permitted • Consider you for current or future employment opportunities We may retain employment-related information for a reasonable period where permitted by applicable law and unless you request otherwise, subject to our legal obligations.

9. Advertisements and Third-Party Services

SOLVD may work with third-party advertising, analytics, technology, or service providers. These providers may collect information about your interactions with SOLVD and other websites or digital services, subject to their own privacy policies and applicable laws. Such information may be used to measure advertising effectiveness, understand audience interests, improve services, or deliver relevant advertisements. SOLVD does not control the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you access.

10. Links to Other Websites

Our website or services may contain links to websites, applications, or services operated by third parties. These third-party websites are not controlled by SOLVD, and this Privacy Policy does not apply to their privacy practices. SOLVD is not responsible for the content, security, or privacy practices of third-party websites. You should review the privacy policy of any third-party website before providing Personal Information.

11. Sharing of Personal Information

SOLVD does not sell your Personal Information. We may share Personal Information where reasonably necessary for the purposes described in this Privacy Policy, including with: Service Providers We may engage third-party companies or individuals to perform services on our behalf, such as: • Website hosting • Cloud infrastructure • Payment processing • Order or service fulfilment • Data analytics • Customer support • Email and communication services • Information technology services • Security services • Marketing and advertising services • Professional and business services These service providers may have access to Personal Information necessary to perform their services but are expected to use such information only for the purposes authorized by SOLVD and in accordance with applicable law. Affiliates and Related Entities We may share information with our affiliates or related entities where reasonably necessary to provide services, improve operations, prevent fraud or abuse, maintain security, or provide services requested by you. Legal and Regulatory Requirements SOLVD may disclose Personal Information where required or permitted by applicable law, regulation, court order, governmental authority, or legal process. We may also disclose information where we reasonably believe disclosure is necessary to: • Protect the rights, property, or safety of SOLVD • Protect our users or the public • Investigate suspected fraud or unlawful activity • Enforce our Terms and Conditions or other policies • Respond to legal claims

12. Business Transfers

If SOLVD or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale, or other business transaction, Personal Information may be transferred as part of that transaction. Any such transfer will be handled in accordance with applicable law and appropriate contractual or other safeguards.

13. Data Security

SOLVD takes reasonable technical, organizational, and administrative measures to protect Personal Information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Security measures may include encryption, access controls, authentication mechanisms, monitoring, and other appropriate safeguards. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. You are also responsible for maintaining the security of your account credentials and devices.

14. Data Retention

SOLVD retains Personal Information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain business records, and protect our legitimate interests. The specific retention period may vary depending on the type of information and the purpose for which it is processed. When Personal Information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

15. International Transfer of Data

Depending on the services used by SOLVD and its service providers, Personal Information may be processed or stored in India or other countries. Where Personal Information is transferred across national borders, SOLVD will take reasonable steps to ensure that such transfers comply with applicable data protection and privacy laws and that appropriate safeguards are implemented where required.

16. Your Choices and Opt-Out Rights

You may have certain rights regarding your Personal Information, subject to applicable law. Depending on your jurisdiction, these may include the right to: • Request access to Personal Information held about you • Request correction of inaccurate or incomplete information • Request deletion of Personal Information where legally applicable • Withdraw consent where processing is based on consent • Object to or restrict certain processing • Opt out of promotional communications • Request information about how your Personal Information is processed To opt out of promotional email communications, you may use the unsubscribe option included in the relevant communication. To exercise applicable privacy rights or submit a privacy-related request, please contact SOLVD using the contact details provided below.

17. Privacy of Children

SOLVD's website and services are not intended for individuals under the age of 18 unless expressly stated otherwise. We do not knowingly collect Personal Information from children under 18 without appropriate authorization where required by applicable law. If we become aware that Personal Information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

18. Your Consent

By using SOLVD's website or services and providing your Personal Information, you acknowledge the collection and use of your information as described in this Privacy Policy, subject to applicable law and any consent requirements. Where applicable law requires explicit consent for a particular processing activity, SOLVD will obtain such consent before carrying out that activity. You may withdraw consent where permitted by law. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

19. Accuracy of Your Information

We strive to maintain accurate and up-to-date Personal Information. If you believe that information we hold about you is inaccurate, incomplete, or outdated, you may contact us and request that it be corrected, subject to applicable law.

20. Changes to This Privacy Policy

SOLVD may update this Privacy Policy periodically. When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice of material changes. Your continued use of the website or services after the effective date of an updated Privacy Policy may constitute acknowledgment of the updated policy, subject to applicable law.

21. Contact Us

If you have questions, concerns, requests, or comments regarding this Privacy Policy or the way SOLVD handles Personal Information, please contact us: SOLVD Email: [Insert official SOLVD privacy/contact email] Website: [Insert official SOLVD website] For privacy-related requests, please provide sufficient information for us to identify your request and respond appropriately.

22. Grievance Redressal

If you have a concern regarding the processing of your Personal Information or believe your privacy rights have not been appropriately addressed, you may contact SOLVD through the contact details provided above. Where applicable under Indian law, you may also contact our designated Grievance Officer.