Last Updated: September 10, 2026
Return & Refund Policy
At SOLVD, we aim to provide high-quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we will work with you to provide an appropriate resolution in accordance with this Return & Refund Policy. Please read this policy carefully before placing an order.
1. Eligibility for Returns
Returns, replacements, repairs, or refunds may be available in cases including: • Product received in damaged condition • Product received with a manufacturing defect • Wrong product delivered • Missing components or accessories • Product significantly different from the product ordered • Other issues specifically covered by the applicable product warranty or return terms Eligibility may vary depending on the product category and whether the product is standard, customized, made-to-order, assembled, or specially manufactured.
2. Damaged Products
If your product arrives damaged: • Please inspect the product immediately upon delivery. • Record an unboxing video starting from the sealed package and continuing through the opening and inspection of the product. • Take clear photographs of the external packaging and the damaged product. • Report the damage to SOLVD Customer Support within 48 hours of delivery. • Retain the original packaging and all accessories until your claim has been resolved. SOLVD may request photographs, videos, order information, packaging details, or other evidence to verify the claim. Following verification, SOLVD may, at its discretion and subject to applicable law, provide: • A replacement product • Replacement of the affected component • Repair • Refund • Another appropriate resolution
3. Manufacturing Defects
If you believe that a product has a manufacturing defect, please contact SOLVD Customer Support within the applicable warranty or return period. The product may be inspected by SOLVD or an authorized service representative to determine whether the issue is a manufacturing defect or has resulted from misuse, improper installation, accidental damage, normal wear and tear, or another cause. Where a manufacturing defect is confirmed, SOLVD will provide the applicable remedy in accordance with the product's warranty and applicable law.
4. Wrong Product Delivered
If you receive a product different from the one ordered, please contact SOLVD Customer Support as soon as possible and preferably within 48 hours of delivery. After verification, SOLVD may arrange for the incorrect product to be collected and the correct product to be delivered. Customers should not use, modify, assemble, or dispose of an incorrectly delivered product before the issue has been resolved.
5. Missing Parts or Accessories
If any component, hardware, accessory, or part is missing from your order, please notify SOLVD Customer Support within 48 hours of delivery, wherever reasonably possible. After verification, SOLVD may arrange for the missing component to be shipped separately or provide another appropriate resolution.
6. Products That Are Not Eligible for Return
Unless otherwise required by applicable law, certain products may not be eligible for return or cancellation, including: • Customized products • Made-to-order products • Products manufactured specifically according to customer requirements • Products that have been modified at the customer's request • Products damaged after delivery due to customer handling • Products that have been improperly assembled or installed • Products damaged through misuse, negligence, accident, or unauthorized modification • Products showing signs of unreasonable use or alteration The applicable product page or order confirmation may specify additional return restrictions.
7. Product Condition for Approved Returns
Where a return is approved, the product should generally be returned: • In its original condition • With the original packaging, wherever available • With all accessories, components, manuals, and hardware • Without unauthorized modifications • Without damage caused after delivery SOLVD reserves the right to inspect returned products before approving a replacement or refund.
8. Return Pickup
Where a return is approved, SOLVD or its authorized logistics partner may arrange collection of the product. Customers must ensure that the product is appropriately packed and ready for collection, unless SOLVD provides otherwise. For large or bulky products, return collection may require additional coordination.
9. Refunds
Where a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where applicable. Refunds may be issued through the original payment method or another method permitted by SOLVD and applicable law. The time taken for the refund to reflect in your account may depend on the payment gateway, bank, card issuer, or other financial institution. SOLVD is not responsible for delays caused by third-party financial institutions after the refund has been initiated.
10. Refund for Cancelled Orders
If an eligible order is cancelled before dispatch or before production/manufacturing begins, the applicable refund will be processed in accordance with the cancellation terms. For customized, made-to-order, or specially manufactured products, cancellation and refund eligibility may be restricted once production has commenced.
11. Shipping Charges on Returns
Where a return or replacement is approved because the product was delivered damaged, defective, incorrect, or otherwise does not conform to the order, SOLVD will generally bear the applicable return logistics costs, subject to verification. Where a return is requested for reasons attributable to the customer, such as a change of mind or incorrect purchase decision, any applicable return, pickup, shipping, restocking, or handling charges may be deducted from the refund, subject to applicable law and the terms communicated at the time of purchase.
12. Non-Delivery or Refusal of Delivery
If a customer refuses delivery without a valid product-related reason, or if an order is returned because of repeated failed delivery attempts caused by customer unavailability or incorrect address/contact information, SOLVD may deduct applicable shipping, return transportation, handling, or other reasonable costs from any eligible refund, subject to applicable law.
13. Exchange and Replacement
Where SOLVD determines that a replacement is appropriate, the replacement will generally be for the same product or an equivalent product, subject to availability. If the exact product is unavailable, SOLVD may offer an alternative resolution, including repair, replacement with an equivalent product, store credit, or refund, as applicable.
14. Normal Characteristics of Furniture and Home Products
Certain variations may naturally occur in furniture and home products, particularly products made from natural materials. Minor variations in: • Wood grain • Texture • Colour • Finish • Pattern • Natural markings may occur and may not necessarily constitute a defect. Similarly, product dimensions may have reasonable manufacturing tolerances. Such natural or manufacturing variations will be assessed based on the applicable product specifications and quality standards.
15. Damage Caused After Delivery
SOLVD will generally not be responsible for damage occurring after delivery due to: • Improper use • Accidental damage • Negligence • Incorrect assembly • Unauthorized modification • Improper installation • Improper movement or transportation • Exposure to unsuitable environmental conditions • Failure to follow product care or usage instructions • Normal wear and tear Such cases may not qualify for return, replacement, or refund, subject to applicable warranty terms and law.
16. Order of Customized or Made-to-Order Products
Customized and made-to-order products are manufactured according to specifications provided or approved by the customer. Because such products are specifically produced for an individual order, cancellation, return, exchange, or refund may not be available once production has commenced, except where required by applicable law or where the product is defective, damaged, incorrect, or otherwise eligible for a remedy.
17. How to Request a Return or Refund
To request a return, replacement, repair, or refund, please contact SOLVD Customer Support with: • Order number • Customer name • Registered mobile number or email address • Product details • Reason for the request • Photographs and/or videos, where applicable • Other information reasonably required to process the request Our customer support team may review the request and provide the next steps.
18. Inspection and Verification
All return, replacement, repair, and refund requests may be subject to verification. SOLVD may inspect the product, packaging, photographs, videos, installation condition, and other relevant information before approving a request. Submission of a return request does not automatically guarantee approval.
19. Refund Processing Time
Once a refund has been approved, SOLVD will initiate the refund within the applicable processing period. The amount may take additional time to appear in your bank account, credit card, debit card, or other payment account depending on the payment provider or financial institution.
20. Changes to This Policy
SOLVD may modify this Return & Refund Policy from time to time. Any changes will be posted on this page along with an updated "Last Updated" date. The policy applicable to your order will be determined in accordance with applicable law and the terms communicated to you at the time of purchase.
21. Contact Us
For return, replacement, refund, damage, or product-related concerns, please contact SOLVD Customer Support. SOLVD Email: cc@mybrndx.com Phone: +91 9384850023 WhatsApp: +91 9384850023 We are committed to reviewing eligible requests fairly and providing an appropriate resolution in accordance with our policies and applicable law.