Last Updated: September 10, 2026
Shipping & Delivery Policy
At SOLVD, we are committed to delivering your products safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
By placing an order through the SOLVD website, you agree to the terms outlined below.
1. Order Processing
All orders placed through the SOLVD website are processed after successful confirmation of the order and payment, where applicable.
• Orders are generally processed within 1–2 business days. • Orders are not normally processed or dispatched on Sundays and public holidays. • Processing time may vary depending on product availability, order volume, customization requirements, or the delivery location. • For customized, made-to-order, or specially manufactured products, the estimated processing time will be communicated separately. • Once your order has been dispatched, you may receive shipment and tracking information through your registered email address, mobile number, SMS, WhatsApp, or other communication channels, where applicable.
2. Delivery Timelines
For deliveries within India: • Standard delivery generally takes approximately 3–7 business days after dispatch, depending on the destination and logistics serviceability. • Delivery timelines may be longer for remote locations, difficult-to-service areas, or large/bulky products. • Estimated delivery dates are indicative and may be affected by weather conditions, transportation delays, public holidays, logistics disruptions, or other circumstances beyond SOLVD's reasonable control. • Customized or made-to-order products may have different delivery timelines, which will be communicated at the time of purchase. SOLVD will make reasonable efforts to deliver orders within the estimated timeframe but does not guarantee delivery on a specific date unless expressly confirmed in writing.
3. Delivery of Large and Bulky Products
Certain SOLVD products may be large, heavy, or bulky and may require specialized transportation. For such products: • Delivery may be carried out by specialized logistics or transportation partners. • The logistics partner may contact you before delivery to coordinate a suitable delivery time. • Customers are responsible for ensuring that the delivery location is reasonably accessible. • Customers should ensure that doorways, lifts, staircases, corridors, and other access points are sufficiently suitable for the product. • Additional handling requirements, where applicable, may affect the delivery timeline. SOLVD shall not be responsible for delays or failed delivery resulting from inaccessible premises, incorrect addresses, restricted building access, or the inability to move the product into the intended location.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and valid contact information at the time of placing an order. SOLVD will not be responsible for delays, failed delivery, additional transportation costs, or returned shipments caused by: • Incorrect or incomplete address details • Incorrect contact information • Customer unavailability • Refusal to accept delivery • Restricted access to the delivery location • Inability of the logistics provider to contact the customer If an order is returned to SOLVD because of circumstances attributable to the customer, additional shipping or re-delivery charges may apply.
5. Delivery Hours
Deliveries are generally made during the operating hours followed by the respective logistics service provider. Delivery timings may vary depending on the location, logistics partner, route, and local operating conditions. The logistics partner may contact you to coordinate delivery where required.
6. Inspection at the Time of Delivery
Customers are strongly advised to inspect the outer packaging and visible condition of the product at the time of delivery. If the package appears: • Severely damaged • Opened or tampered with • Wet or otherwise compromised please immediately notify the delivery personnel and, where possible, refuse acceptance of the shipment. Customers are also advised to record an unboxing video from the sealed package through the complete opening and inspection of the product. Such documentation may be required to process a damage, shortage, or wrong-product claim. Acceptance of a shipment does not automatically prevent you from reporting a concealed manufacturing or transit defect, subject to the applicable Return & Refund Policy.
7. Damaged Products at Delivery
If a product is damaged during transportation, please contact SOLVD Customer Support as soon as possible. For damage claims: • Report the issue within 48 hours of delivery, unless a different period is specifically mentioned on the product page or order documentation. • Provide clear photographs and/or videos showing the packaging and damaged product. • Where available, provide the unboxing video. • Retain the original packaging until the claim has been resolved. • SOLVD may inspect the product and supporting evidence before approving a replacement, repair, refund, or other appropriate resolution. Claims may be rejected where the damage appears to have occurred after delivery due to misuse, improper handling, installation, movement, or other customer-related causes.
8. Missing, Incorrect, or Incomplete Items
If you receive: • A product different from the one ordered • Missing components or accessories • Missing packages • An incorrect quantity • A product with missing parts please contact SOLVD Customer Support as soon as possible and preferably within 48 hours of delivery. We may request photographs, videos, order details, packaging information, or other documentation to investigate the issue. After verification, SOLVD may provide the appropriate resolution, which may include sending the missing component, replacing the product, arranging a repair, or issuing a refund, as applicable.
9. Installation
Where installation is offered as part of the product or order, installation will be carried out according to SOLVD's applicable service process. Customers should not attempt to modify or improperly assemble products where professional installation is recommended. If installation is not included with a particular product, the customer will be responsible for arranging installation unless otherwise stated on the product page. Any damage caused by incorrect assembly, unauthorized modification, improper installation, or misuse may not be covered under SOLVD's Return & Refund Policy or applicable warranty.
10. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process or communicated to the customer before order confirmation. Shipping charges may vary based on: • Product size and weight • Delivery location • Number of products ordered • Special handling requirements • Delivery service selected • Other applicable logistics factors If an order qualifies for free shipping, the applicable shipping charge will be displayed as zero at checkout.
11. Taxes and Additional Charges
Unless expressly stated otherwise, applicable taxes and charges associated with the purchase will be displayed at checkout or included in the order value. For deliveries within India, customers are responsible for any additional charges that may arise due to circumstances specific to the delivery location or customer, where applicable. Any such charges will be communicated where reasonably possible before they are incurred.
**12. Delivery Attempts and Customer Unavailability ** Our logistics partner may make reasonable attempts to deliver your order. If the customer is unavailable at the time of delivery, the logistics partner may attempt to contact the customer or reschedule delivery. If repeated delivery attempts are unsuccessful due to customer unavailability, refusal to accept the shipment, or incorrect contact/address information, the order may be returned to SOLVD. Additional delivery or re-shipping charges may apply in such circumstances.
13. Delivery Delays
SOLVD will make reasonable efforts to meet the estimated delivery timelines. However, delays may occur due to circumstances beyond our reasonable control, including: • Severe weather • Natural disasters • Transportation disruptions • Strikes or labor disruptions • Government restrictions • Public holidays • Logistics partner delays • Remote-location restrictions • Unforeseen operational issues • Other force majeure events In such circumstances, SOLVD will make reasonable efforts to keep customers informed.
14. Order Cancellation Before Dispatch
If you wish to cancel an order before dispatch, please contact SOLVD Customer Support as soon as possible. Cancellation requests are subject to the applicable cancellation terms and whether the order has already entered processing, manufacturing, customization, packaging, or dispatch. Orders for customized, made-to-order, or specially manufactured products may not be cancellable once production has commenced.
15. Customer Support
For questions relating to shipping, delivery, tracking, damaged shipments, or delivery issues, please contact SOLVD through the customer support details provided on our website. Email: cc@mybrndx.com Phone: +91 9384850023 WhatsApp: +91 9384850023
SOLVD reserves the right to update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page with an updated effective date.